GoJet (United Express) Booking Management: Key Facts
GoJet Airlines sources reviewed December 13, 2025. Rules can change. Always confirm with United Airlines for your specific itinerary before you book or travel.
Managing a GoJet Airlines booking for a solo child traveler is straightforward when you know who's in charge. GoJet operates as United Express, so the unaccompanied minor service is managed by United Airlines.
This guide brings together everything you need: how to book, change, cancel, check in, handle baggage, and manage the airport handoff on GoJet-operated flights.
Your GoJet Booking Action Center
Every step depends on United confirming the child and the unaccompanied minor service on your specific flights. Use this guide to manage the entire process.
Making Your Child's Reservation
How to book: Book through United Airlines. Check the operating carrier line to confirm GoJet is flying the segment, and make sure the UM service is confirmed.
Use the child's full legal name and correct birthdate. Save your booking reference, ticket number, and the UM service confirmation.
Changing or Updating a Booking
If you need to change dates, flights, or names, call United. After any change, ask them to confirm the UM service is still active on the new itinerary.
Adding or Changing the UM Service
To add, remove, or update the service, call United. Make sure the names of the adults dropping off and picking up the child match their official IDs.
Handling Flight Changes, Delays, and Rebooking
Key rule: A connection across different partner brands can change the applicable age or service. Confirm each operating line rather than relying on GoJet alone.
If the flight changes, both adults should stay reachable. Contact United, not GoJet, for rebooking.
Cancellations and Refunds
Call United to cancel. Ask for a breakdown of the airfare and the UM service fee. Understand the refund rules and what happens if you don't show up. Save all receipts.
Fees and Extra Costs
The fee: GoJet does not quote a separate charge. The current United Airlines fee and ticket terms apply. Check United's current UM fee when you book.
Get an itemized total: airfare, UM fee, seat selection, baggage, taxes, and any change fees. Ask if siblings on the same flight are charged separately.
Check-in and the Airport Process
At the airport: Check in with United Airlines. Airport staff follow United's drop-off, gate-pass, and pickup process.
Online check-in is usually blocked for unaccompanied minors. Arrive early and ask if the parent can get a gate pass.
Airport Assistance and the Guardian Handoff
Know who is responsible for the child at each stage: check-in, security, boarding, and arrival. The pickup person must arrive early with a photo ID that matches the booking.
Managing Baggage
The rule: United's baggage rules apply. Remember that GoJet's regional jets have smaller overhead bins, so pack a compact carry-on.
Keep documents, medicine, and a contact card in the carry-on. Save bag tags and report any lost baggage immediately.
Passports, Visas, and Consent Forms
What you need: Use United Airlines forms, proof of age, consent, and guardian IDs. For international travel, follow United's international document guidance.
Domestic vs. International Travel
For international flights: The parent carrier's international documents and consent rules apply, along with government requirements. Also check passport, visa, and consent forms for each country.
Authorized Pickup and Drop-Off Contacts
Only the adult named in the booking can pick up the child. Make sure their ID matches. If you need to change the pickup person, get United's approval in advance.
Real-World Example: Handling a Schedule Change
You get an email about a flight change. Here's what to do:
- Open your booking and compare the old and new flights.
- Check the operator, stops, and times.
- Don't accept the new flight until you've called United and confirmed the UM service is still active. If the operator changes, the service may need to be re-added.
- After confirmation, check guardian contacts, fees, and baggage.
- Share the new confirmation with the pickup person.
On travel day, both adults use the same flight-status source. The sender follows the airport rules, and the pickup person arrives early with ID.
Tips for Keeping Your Booking Accurate
Keep a simple timeline: when you booked, when you made changes, and who approved them. This helps both adults stay on the same page.
Always check the UM service is active after any change—ticket reissue, schedule update, or seat change. Special requests can disappear when a booking is rebuilt.
Keep your child's documents simple and accessible. The child should know the pickup adult's name and carry a paper contact card. Keep medicine and documents in the carry-on.
Before departure, review the policy one more time. Confirm age, route, operator, fee, baggage, and handoff. If something is unclear, ask United for written confirmation.
After the trip, keep receipts until any claims or refunds are settled. Protect your child's privacy—don't post their itinerary online.
Give each adult a short action sheet with the booking reference, service status, flight number, local airport time, meeting point, and emergency contact. Review it with the child. If anything changes, update both copies. This final check ensures everyone has the same information.
Final Action Checklist
GoJet Solo Travel: Reference Table
| Age/Category | Eligibility | Service | Fee | Action |
|---|---|---|---|---|
| Ages 5–14 | Must use UM service | United's UM | United's current fee | Book through United |
| Under 5 | Must travel with adult | Not available | N/A | Too young |
| 15 and older | Can travel alone | Optional | Fee if used | May request UM |
| Partner flight | Not eligible | No UM | N/A | Check operator |
Official Source for This Guide
Check this official page before you book, change, or cancel your child's flight.
Frequently Asked Questions
Quick answers to common parent questions about managing a GoJet booking for a solo child traveler.
What age can a child fly alone on GoJet Airlines?+
GoJet operates as United Express. The age rules come from United Airlines. There is no separate GoJet age policy.
How much does the UM service cost on GoJet?+
The fee is set by United Airlines, not GoJet. Check United's current UM fee when you book.
Which flights allow the UM service?+
The service follows United's routing rules. GoJet-operated flights are included as part of a United Express itinerary.
How do I book the service for a GoJet-operated flight?+
Book through United Airlines. Check the operating carrier line to confirm GoJet is flying the segment, and make sure the UM service is confirmed.
What documents does my child need?+
Use United Airlines forms, proof of age, consent, and guardian IDs. Don't use paperwork from another partner airline.
What's the baggage allowance?+
United's baggage rules apply. Remember that GoJet's regional jets have smaller overhead bins, so pack a compact carry-on.
Can I send a car seat or stroller?+
Yes, but the smaller regional cabin may require gate-checking. Make sure the item is approved in your United booking.
What happens at check-in?+
Check in with United Airlines. Airport staff follow United's drop-off, gate-pass, and pickup process.
Can a child with a disability use this service?+
Request accessibility support through United Airlines. GoJet doesn't have a separate booking channel for this.
Can an infant travel alone?+
No. Infants follow United's rules and cannot use the UM service.
What happens if the flight is delayed or changed?+
Contact United Airlines, not GoJet. United owns the reservation and handles rebooking.
Does the policy change for international flights?+
Follow United's international document guidance. GoJet has no separate international form.
Can siblings travel together?+
Yes, but the youngest child's age sets the rules. Confirm with United when booking.
Who can pick up my child?+
Only the adult named in the booking, with matching photo ID.
Can I change the pickup person?+
Yes, but only with United's approval before arrival. Get written confirmation.
Will the crew give medicine to my child?+
No. Request accessibility support through United. If the child can't manage their own needs, you may need to travel with them.
Can I go to the gate with my child?+
This depends on the airport and security. Ask at check-in.
Do I always need a consent letter?+
Often yes, especially for international travel. Check with United and the authorities.
What should I pack in my child's carry-on?+
Documents, a contact card, medicine, a charger, a sweater, and a snack. Keep it light.
Do codeshare flights follow the same rules?+
Not automatically. A connection across different partner brands can change the age or service rules.
Should I reconfirm after a schedule change?+
Yes. Contact United, not GoJet. Check the operator, stops, service code, adults, fee, and documents again.
What's the first thing I should check?+
Confirm your child's age qualifies under United's rules, and that GoJet is the operating carrier.
What proof should I keep from the booking?+
Save the booking reference, the UM confirmation, and all receipts.
Can a route change affect the service?+
Yes. If the flight changes to a different operator, confirm the UM service is still active.
When should I recheck the booking?+
Check after any change and again a day or two before departure.
Continue your planning
Editorial and verification note
GoJet Airlines controls flight acceptance. Government agencies control passports, consent, and entry. We used the official source listed above.
Editorial note: Updated December 13, 2025. AI helped structure the research, but a real person wrote and reviewed this guide. Always compare this information with the latest United Airlines instructions.