Contact Airlines Minor Policy for independent travel-planning help, an editorial correction, a privacy request or an accessibility issue. We are not an airline, so we cannot approve a carrier’s service or make an airport operational decision.
Calling is optional. Have the child’s age, route and travel date ready.
1209 Mountain Road Pl Ne, Ste N, Albuquerque, NM 87110, USA
At the airport right now?
For a live check-in, gate, cancellation, missing traveler or safety emergency, contact the operating airline’s airport staff, the airport authority or local emergency services. A third-party information website should not be the only point of contact during an urgent event.
What independent support can do
We can help you organize the policy questions connected with a child’s trip. That may include identifying the operating carrier, distinguishing nonstop from connecting travel, building a document checklist, noting the adults responsible for handoff and pickup, and understanding which details need direct airline confirmation.
If you request travel assistance, an agent may discuss an itinerary or direct you to an appropriate booking channel. Any seller should identify itself, explain the total price and terms, and obtain authorization before a transaction. Airline fees, fare differences and supplier rules may apply.
We cannot waive an airline fee, change a government rule, guarantee a seat, promise a gate pass, decide a custody question or prescribe medical care. Only the operating airline can accept its unaccompanied-minor service. Border authorities decide entry and travel-permission questions.
Prepare before you call
A short, accurate call is more useful than a long call built on guesses. Write down the child’s date of birth and age on every travel date. Have the origin, destination, travel date, preferred flight numbers and the “operated by” carrier for each segment.
- Child’s age on outbound and return dates
- Origin, destination and any transit airport
- Proposed flight number and operating carrier
- Whether the trip is domestic or international
- Number and ages of siblings traveling together
- Existing record locator, if one exists
- General support or accessibility needs
- Your exact question and deadline
Do not read a full payment card, password, passport number or custody record unless you are in a verified secure transaction that clearly requires it. A policy question normally does not need those details.
Editorial corrections
We welcome evidence-based corrections. Send the full page URL, quote the sentence you believe is outdated and include a link to the airline or government source. Explain whether the source applies to a particular country, route, fare or operating airline.
We review a specific source more efficiently than a message saying “everything is wrong.” A published airline page can itself be ambiguous, so we may contact the source or add qualified language instead of replacing one broad statement with another.
Editorial contact does not guarantee a requested wording or ranking link. We do not accept payment to remove a genuine safety limitation. See our Editorial Policy for the review process.
Privacy requests
Use the subject or first line “Privacy request” and state whether you want access, correction, deletion or another applicable right. Tell us the email or phone channel previously used so we can locate the record. We may ask for proportionate verification.
Do not attach government identification to the first request. If identity evidence is genuinely needed, we should explain the reason and offer an appropriate method. A parent or authorized agent may act where law allows.
Read the Privacy Policy for categories, purposes, sharing, retention and jurisdiction-specific rights.
Accessibility help
If a page, menu, form, color, keyboard interaction or document is difficult to use, tell us the URL, the task you were trying to complete, your browser or assistive technology if you choose, and the format that would help. You do not need to disclose a diagnosis.
We aim to provide information through an accessible alternative while investigating the barrier. A report can be made by telephone. Our accessibility page explains design goals and known limitations.
Business, media and source inquiries
For a business inquiry, identify the organization and the purpose. For media use, quote the page URL and editorial date. Our summaries are not official airline statements, so a journalist should confirm the underlying rule with the airline.
Airlines and airports may send a current official source or request a trademark clarification. We identify carriers for informational comparison and do not imply affiliation. A legitimate request should describe the exact concern.
Unsolicited messages promising guaranteed rankings, fake reviews or undisclosed paid links are not part of our editorial process. We do not add irrelevant links to old articles in exchange for payment.
Response expectations
Telephone availability can vary. Editorial and privacy requests should be acknowledged within a reasonable period, subject to volume and legal timelines. An urgent flight problem should always go directly to the airline rather than waiting for an editorial reply.
Time zones matter. The address is in New Mexico, but travel can occur worldwide. When describing a deadline, include the airport’s local date and time. Avoid sending only “tomorrow morning.”
We may decline abusive, fraudulent or unsafe requests. We may also limit a response when it would require legal or medical advice beyond our role.
Frequently asked contact questions
Is this an airline customer-service number?+
No. The toll-free number is for independent travel support from Airlines Minor Policy/Faresmall LLC. Use the airline’s official website or airport desk for carrier-controlled decisions.
Can you add unaccompanied-minor service to my ticket?+
Support may help you understand the process, but only the ticket issuer and operating airline can confirm and fulfill the service. Ask for written confirmation in the reservation.
Can you guarantee the fee shown in an article?+
No. Fees can change by market, currency and itinerary. Obtain a current written quote before authorizing a purchase.
Should I send my child’s passport?+
Not for a general question. Send identity documents only to a verified official or secure service when required. Never post them publicly.
Can you resolve a custody disagreement?+
No. Travel permission and custody are legal matters. Contact a qualified lawyer or relevant authority before booking.
How do I report a page error?+
Provide the page URL, exact sentence, current primary-source link and route or country context. We will review the evidence.
What if my child is at the airport now?+
Contact the operating airline’s staff or airport authority immediately. For danger or a missing child, use local emergency channels.
Do I have to call to use the website?+
No. All public guides can be read without calling. Telephone support is optional.
Where is the business located?+
Faresmall LLC lists its address as 1209 Mountain Road Pl Ne, Ste N, Albuquerque, NM 87110, USA.
What number should I use?+
The independent support number displayed on this website is +1-800-942-0512. Verify the site identity before sharing information.
Choose the right contact for the question
Contact the operating airline for service availability, age acceptance, route eligibility, a booking request, current fee, schedule change, check-in time, gate procedure, meal, seat, baggage or release of the child. Use the official website printed in the airline guide, then verify the domain before signing in or paying.
Contact the ticket issuer when the booking came from a travel agency or another airline and you need a fare change, refund or ticket reissue. The issuer controls the ticket document, while the operating carrier controls flight acceptance. Sometimes both must act, which is why written notes and reference numbers matter.
Contact a government authority for passports, visas, electronic travel authorization, immigration, customs, security screening and formal child-consent requirements. Check every departure, transit and destination country. An airline representative may offer practical experience but cannot bind a border officer.
Contact a lawyer for custody, parental authority, court orders or disputed permission. Do not ask airline staff or a travel website to interpret a court document at the gate. Resolve uncertainty early and protect the child from adult conflict.
Contact a qualified clinician for fitness to fly, medication, allergy risk, recent illness, disability support beyond normal airline assistance or a child who may not manage essential needs alone. The airline can describe operational limits but cannot provide personal medical advice.
Contact airport or emergency services for an immediate safety issue, missing child, threat or urgent incident at the terminal. Do not wait for a normal website response when time matters.
Recognize and avoid support scams
Travelers under pressure can be targeted by websites or callers pretending to be an airline. Check the domain, business identity and whether the number is labeled as official or independent. This site identifies its number as independent support and states the operating company in the header, footer and contact page.
Be cautious if someone demands gift cards, cryptocurrency, wire transfer or remote access to your device. Do not share an airline-account password or one-time security code with an unsolicited caller. A legitimate card transaction should show the merchant, amount and terms before authorization.
False urgency is another warning sign. An agent should not claim that a child will definitely be denied unless you pay immediately when the airline has not said so. Real seats and program capacity can be limited, but pressure should not replace verification.
If you believe you paid a fraudulent party, contact the payment provider promptly, preserve receipts and communications, secure affected accounts and report the incident to appropriate authorities. If the issue involves a real booking, contact the airline through its verified official channel to determine whether the reservation exists.
After a support conversation
Write down the company and representative, date and time, summary, quoted price, restrictions and reference number. For an airline-controlled fact, ask that it appear in the reservation or official written communication. A note made by the customer is useful context but is not the same as carrier confirmation.
Review the itinerary from beginning to end. Confirm legal names, birth dates, operating carrier, airports, dates, local times and responsible adults. Look for separate tickets or ground segments. Make sure the child-service request did not disappear during a change.
Then prepare a short final checklist for both households. Each adult should know when to arrive, where to go, what identification to bring, when they may leave and whom to call during a disruption. The child should have simple instructions and a paper contact card.
If a conversation leaves you unsure who is selling a service, what the total price is or whether the airline has accepted the child, do not proceed until those points are clear. A calm pause is safer than correcting an avoidable error at the airport.
Contact summary
Independent support: +1-800-942-0512
Mail: Faresmall LLC, 1209 Mountain Road Pl Ne, Ste N, Albuquerque, NM 87110, USA
Before contacting us, review the relevant airline guide and the official carrier source linked from it. That often answers the first question and makes any follow-up more specific.
Please include dates with the year, airport codes when known and the operating airline rather than saying only “my flight.” Clear context helps us separate a general planning question from an airline-controlled issue and route the message responsibly.