Japan Airlines Unaccompanied Minor Policy

Japan Airlines Unaccompanied Minor Policy

Japan Airlines Unaccompanied Minor Policy – The Unaccompanied Minors Policy of Japan Airlines applies to children between the ages of 5 and 11 who are traveling alone on international or domestic flights. Assistance is provided to Unaccompanied Minors both at the airport and on board.

Japan Airlines Age Restrictions for Unaccompanied Minor Policy

  • On international flights, children between the ages of 5 and 11 are permitted to travel alone but only after booking the Unaccompanied Minor service. Reservations can be made by phone or by visiting a JAL Office, but they cannot be made online.
  • The United Airlines Minor program (known as JAL Smiles Support Service) is a program that provides support for children between the ages of 6 and 11 years old.

Japan Airlines Unaccompanied Minor Reservations Policy

Unaccompanied Minors must be reserved by phoning the JAL Reservation Centre or the city/country office in your nation. When booking a reservation, you must include the parent/adult legal guardian’s contact information at the departure and arrival airports as well as any connecting locations.

Japan Airlines Minor Unaccompanied Fares

Unaccompanied Minors cannot claim child fares. The adult fare (Standard, Saver, etc.) will apply.

Uniformed Minor Japan Airlines Documentation

A signed Declaration Form must be presented at check-in for international flights by the parent/adult legal guardian. It is also known as the Letter of Consent, Handling Advice, and Unaccompanied Minor Form.

Departure Day (International)

Unaccompanied Minor’s parent or adult legal guardian must: during travel

  • Accompany the child to the airport.
  • Sign and provide the Declaration Form during check-in. A person who will: Name, address, and phone numbers are on the form.
    • Accompany the child to the airport.Meeting the child at a stopover.
    • Upon arrival at the airport, receive the child.
  • Giving the child/Unaccompanied Minor to JAL staff.


  • Connecting flights have several restrictions.
  • A parent or guardian must accompany children under the age of 5 years.

Family Service JAL

Japan Airlines Flex Family Service is a special service provided to children between the ages of 12 and 1 who are traveling abroad or returning from a vacation. Service is available at departure and arrival airports, on-board, and during transfer.

Important Note. Arriving at certain airports will not allow JAL Family Service: San Francisco International Airport HK International Airport Dalian International Airport Guangzhou Baiyun

Services include:

  • Checking in and boarding is a service provided by the departure airport.
  • Japan flight service to make your voyage more convenient, such as diapers, BABY BABY CRUISE SE COMPRENT BY FOOD FOR CHILDREN UNDER 2 YEARS OF AGE, AND CHILDREN OVER 2 YEARS OF AGE.
  • Arrival assistance from plane to lobby.
  • JAL/codeshare is a transfer service for connecting flights.

Eligibility Conditions

The Japan Airlines Family Service covers:

  • Fare types: F/A/Z/J/C/D/X/I/U/W/Y. For passengers traveling between November 16, 2020, and April 30, 2022, all booking classes are included. Discounted and Individual Inclusive Tour Fares are excluded.
  • If they’re traveling on Business or First Class Tickets, passengers can make use of the Family Service.
  • The Family Service is available to these passengers:
    • A spouse travelling alone on a journeyA spouse traveling with a child under 1-year-oldA child between 12 and under 1 year oldA family member is 6 years old.
    • Under-16s and adults, if the number of children exceeds the number of adults

Note. The Family Service is not available for flights operated by partner airlines.

How to Submit an Application for Family Service

  • The following important information is needed of you:
    • Purpose of Travel (Overseas Transfer/Visiting a Family Member, etc.)
    • Family member, relationship, and company Name
    • Residential/office phone numbers
    • Number of children you’re traveling with, name of a child, and age
  • You’ll get a Family Service Sticker at check-in.

Note: If you’re traveling during peak season (March 20–April 10, July 20–August 31), you must call JAL International Reservations at least 7 days in advance.

Unaccompanied Minors on Domestic Flights—JAL Smile Support Service

The JAL Smile Support Service is a program for children traveling alone on domestic flights in Japan as per Japan Airlines Unaccompanied Minor Policy. It is a requirement for children between the ages of 6 and 7 years old, although it is an option for children up to age 11.

Tips for Domestic JAL Flight Preparation


Call Special Assistance at +1-866-414-1886 to request a service for Children Travelling Alone after booking online or by phone. Calling from Japan is toll-free.

Note: You cannot book tickets for children under the age of 7 on the line. Contact the Special Assistance Desk.

Complete the Japan Airlines Unaccompanied Minor Form

The Request Form for a Child Travelling Alone must be downloaded, printed, filled out, and submitted at the check-in counter. Although you can fill out the form at the airport, doing so in advance will save you time.

Round Trips

Two forms are needed for round trips, one per leg. If the itinerary contains connecting flights, notify the check-in counter agent or put the number in the Remarks.

For Your Child, Pick a Seat

After booking, you can choose a seat 20 minutes before departure. Children under 18 cannot sit in exit-row seats for safety reasons.


Your child must be checked in at a JAL Smile Support Counter 30 minutes before departure.

  • During check-in, the child’s parent or guardian must be present.
  • A signed Consent Form for Children Travelling Alone is required for children between the ages of 6 and 7 years old.
  • Uniformed Minors cannot utilize automated check-in kiosks.
  • If your child is traveling during busy seasons (summer, winter, and holidays), make sure to arrive at the airport early due to excessive traffic. 

The location of Special Assistance Counters in Japan

AirportCounter number
Tokyo International Airport (Haneda)South Wing
North Wing
Osaka International Airport (Itami)4
Narita International Airport1
Fukuoka Airport1
Naha Airport2
Chubu Centrair International Airport (Nagoya)N counter front
New Chitose Airport1
Note. At airports not listed above, you can stop by any manned check-in counter.

Join Your Child at the Gate

JAPAN AIRLINES ALLOWS PARENTS TO TAKE THEIR CHILDREN TO THE GATE. Tell the boarding gate workers that your child will travel alone.

At Arrival Airport

  • JAL workers will take your child to the arrival lobby.
  • Ask your child’s pick-up person to wait at the sign below:


  • Preboard, care, and help children.
  • Haneda Airport Kids Taxi can pick up and drop off your child.
  • Ask your child to turn off or put their phone in airplane mode before boarding.
  • Child inflight toys will be given.

FAQs of Japan Airlines Unaccompanied Minor Policy

Question 1: What is Japan Airlines’ Unaccompanied Minor (UM) service?

Answer: Ensuring safety and giving support throughout the voyage, Japan Airlines’ Unaccompanied Minor service is meant to assist children traveling alone.

Question 2: Who is considered an Unaccompanied Minor by Japan Airlines?

Answer: A child between the ages of 5 and 11 who is traveling alone without a parent, legal guardian, or responsible adult (18 years of age or older) on the same flight is known as an Unaccompanied Minor.

Question 3: How can I book the Unaccompanied Minor service with Japan Airlines?

Answer: Japan Airlines’ reservation or customer service team can assist you in booking the Unaccompanied Minor service. Additional charges may be applicable, and the service’s availability is not guaranteed.

Question 4: What assistance is provided to Unaccompanied Minors during their journey?

Answer: From check-in to boarding to in-flight assistance and upon arrival, Japan Airlines has an employee on hand to help children. The staff is dedicated to making sure the child is secure and comfortable the whole way.

Question 5: Are there any specific requirements for documentation when traveling as an Unaccompanied Minor?

Answer: Unaccompanied by someone A completed parental consent form and a copy of the parent’s or legal guardian’s identity may be sought from minors as extra documentation. Make sure you check and meet all the prerequisites.

Question 6: Can I accompany my child to the boarding gate if they are traveling as an Unaccompanied Minor?

Answer: Parents or guardians are usually allowed to accompany children to the boarding gate by most airlines, Japan Airlines included. Make sure to check the policies of the airport and airline in question, though.

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