Key Facts for Volaris' 'Is With You' Service
Volaris primary sources reviewed April 30, 2025. Confirm all details with Volaris directly before booking. This summary covers the key points of the Volaris process.
The most important rule: Children aged 5 to 12 traveling alone must use the 'Volaris is With You' service. Teens aged 13 to 17 may use it optionally. Children aged 2 to 4 can only travel with a family member aged 13 to 17, and both must use the service. This is your starting point.
Before you book, confirm the child's age, the route, and any special requirements like the CBX crossing.
Can My Child Fly Alone on Volaris?
The short answer: Children aged 5 to 12 traveling alone must use the 'Volaris is With You' service. Teens aged 13 to 17 may use it optionally. Children aged 2 to 4 can only travel with a family member aged 13 to 17, and both must use the service.
The service is subject to route availability. For example, the CBX border crossing has its own rules. Children under 12 cannot use CBX alone, and teens 13-17 need a separate service.
What this means for you: Volaris provides a supervised service for eligible children. You must add it to your booking.
Understanding Volaris' Age Requirements
Age Rule: Children aged 5 to 12 traveling alone must use the 'Volaris is With You' service. Teens aged 13 to 17 may use it optionally. Children aged 2 to 4 can only travel with a family member aged 13 to 17, and both must use the service.
When planning, check your child's age on both the outbound and return flight dates. If their birthday falls during the trip, it could change the applicable rule. Always provide the airline with the correct date of birth.
If siblings are traveling together, don't assume the older child can act as a guardian. The youngest child's age often dictates the rules for the entire group.
What the Service Covers (And What It Doesn't)
What to expect: Volaris' 'Is With You' service assists the child from the origin airport through the flight to the destination handoff. Staff will escort the child through the airport and ensure a safe handoff.
What it is not: This is not a babysitting or medical care service. The child must be able to follow crew instructions and manage their own personal needs. The service ends at the defined handoff point.
For children aged 2-4, they must travel with a family member aged 13-17. Both will use the service.
Service Detail: Volaris assists from origin airport through the flight to destination handoff but not outside airport areas.
How to Book the Unaccompanied Minor Service
Booking Rule: You can add the service during the booking process on the Volaris website, by calling their Call Center, or at the airport counter, subject to route availability.
Before You Buy a Ticket
Confirm the service is available on your route. Add the service during the booking process. Provide the child's full legal name and date of birth, and the details of both adults.
After Ticketing
Save the booking reference, the ticket number, and the service confirmation. Ensure the service is noted on the booking.
Booking Detail: Add the service in the customer step online, through the Call Center, or at the counter. Save the confirmation.
Essential Documents for Your Child's Solo Flight
Document Checklist: You will need the child's passport or ID, a consent form, and complete details of the adults dropping off and picking up the child. The responsible adult must be 18 in Mexico/Central America and 21 in the U.S.
Ensure that the name on the ticket and the ID document match exactly. Keep all documents in a safe, easily accessible place.
Remember, the airline's form is not a substitute for government-required documents like a passport or visa.
Service Fees and Additional Costs
Fee Policy: The service is an extra-cost product. The amount varies by route and purchase channel. You will see the fee during the checkout process.
When you book, ask for a total that separates the airfare, the service fee, baggage costs, and taxes.
Always review the airline's refund policy before you pay.
Packing Tips and Baggage Allowance
Baggage Rules: The child's baggage allowance is based on the fare you purchase and any add-ons you choose.
For the carry-on bag, pack light and simple. Include the child's travel documents, a list of trusted contacts, any permitted medication, a phone charger, a light jacket, and a small snack.
Use a discreet luggage tag. Keep valuables to a minimum. The carry-on should be easy for the child to manage.
Traveling with Strollers, Car Seats, and Baby Equipment
Equipment Rules: Baby Combo and child equipment are separate products from the unaccompanied minor service. You must book them separately.
Ask the airline about the specific rules for your item. The answer can change depending on the aircraft type.
What to Expect at the Airport: Drop-off and Pickup
Airport Procedure: The child must arrive early with the legal-age adult, with a printed boarding pass and all necessary contact and ID details for both adults.
Departure Process
Arrive early. The sending adult must stay until the flight departs. Ask about gate access.
Arrival and Pickup
The designated adult should arrive at the airport early with their ID. Volaris will refuse to release the child to anyone who is not on the approved list.
Airport Detail: The child arrives early with the legal-age adult, printed boarding pass, and all adult contact/ID details.
Understanding Route Eligibility
Eligible Routes: The service is subject to route availability. The CBX cross-border service has separate rules. Children under 12 cannot use CBX alone, and teens 13-17 need a separate CBX service.
International Travel: Rules for adults and documents differ between Mexico, Central America, the U.S., and the CBX crossing. You must check the specific requirements for your route.
Always check the 'operated by' line on your booking.
Children with Special Needs or Requiring Extra Assistance
Special Needs Policy: The service provides airport assistance, but this ends at the designated handoff point. It is not a substitute for personal or medical care.
Tell Volaris about any mobility, sensory, communication, allergy, or medical needs before booking.
A Practical Example: Planning a Solo Trip
Imagine a 10-year-old traveling from Mexico City to Guadalajara. The first step is to confirm the age: 10 is within the 5-12 mandatory range, so the child must use the 'Is With You' service.
Next, check the route for any special requirements. If it's a direct domestic flight, it likely qualifies. The parent adds the service during the online booking process.
On the day of travel, the parent arrives early with the child's printed boarding pass and ID. The child is escorted to the gate. The receiving adult arrives early with ID to collect the child.
Final Planning Tips for Parents
Prepare the child for the journey step-by-step: check-in, security, gate, aircraft, and meeting the pickup adult. Show them a photo of the person who will meet them.
Delay Plan: A route or CBX change can alter service eligibility and must be rechecked.
Final Review: Add the service early, carry the printed pass, and check both Volaris and CBX requirements when crossing Tijuana. Reconfirm the booking after any change.
Volaris Minor Travel Summary Table
| Age/Category | Solo Travel Eligibility | Service Provided | Fee or Fare | Key Planning Note |
|---|---|---|---|---|
| Under 2 | Not eligible | No UM | N/A | Must travel with an adult |
| 2 to 4 | With family member 13-17 | Service for both | Route fee | Special family-teen arrangement |
| 5 to 12 | Eligible to travel alone | Mandatory 'Is With You' | Route fee | Must use the service |
| 13 to 17 | Eligible to travel alone | Optional 'Is With You' | Fee if used | CBX has separate rules |
Use this table as a starting point for your planning. Only Volaris can confirm the final details for your specific trip.
Primary Source for This Guide
Our guide is based on a review of Volaris' official special services page. Always check the source again before your final payment and your child's departure.
Frequently Asked Questions
Find quick answers to the most common questions parents have about Volaris' unaccompanied minor policy.
Can my child fly alone on Volaris?+
Children aged 5 to 12 traveling alone must use the 'Volaris is With You' service. Teens aged 13 to 17 may use it optionally. Children aged 2 to 4 can only travel with a family member aged 13 to 17, and both must use the service.
How much does the Volaris unaccompanied minor service cost?+
The cost varies by route and where you book (online, call center, or airport counter). You will see the fee during the checkout process.
Which routes are eligible for the Volaris unaccompanied minor service?+
The service is subject to route availability. Additionally, children under 12 cannot use the CBX cross-border service alone. Teens 13-17 using CBX need the separate 'Unaccompanied Teen' service.
How do I book the unaccompanied minor service on Volaris?+
You can add the service during the booking process on the Volaris website, by calling their Call Center, or at the airport counter.
What documents are needed for a child to fly alone on Volaris?+
You will need the child's passport or ID, a consent form, and complete details of the adults dropping off and picking up the child. The responsible adult must be 18 in Mexico/Central America and 21 in the U.S.
What is the baggage allowance for an unaccompanied minor on Volaris?+
The child's baggage allowance is based on the fare you purchase and any add-ons you choose.
Can I send a stroller or car seat with my child on Volaris?+
Yes, but these are considered separate products from the unaccompanied minor service. You must book them separately.
What is the airport procedure for an unaccompanied minor on Volaris?+
The child must arrive early with the legal-age adult, with a printed boarding pass and all necessary contact and ID details for both adults.
Can Volaris' unaccompanied minor service support a child with a disability?+
The service provides airport assistance, but this ends at the designated handoff point. It is not a substitute for personal or medical care.
Can an infant travel alone on Volaris?+
No, a child under 2 needs an adult. Children aged 2 to 4 have a special family-teen arrangement.
What happens if my child's Volaris flight is delayed or changed?+
If the route or CBX service changes, the eligibility for the unaccompanied minor service may change. You must recheck with the airline.
What are the international travel rules for Volaris?+
Rules for adults and documents differ between Mexico, Central America, the U.S., and the CBX crossing. You must check the specific requirements for your route.
Can siblings travel together on Volaris as unaccompanied minors?+
Yes, but the rules are typically based on the youngest child's age. Ask the airline for guidance on booking them together.
Who can pick up my child after their Volaris flight?+
Only the adult you named in the booking can pick up the child. They must arrive early with a current photo ID that matches the name on the record.
Can I change the designated pickup person?+
Yes, but only if the airline approves the change before the child arrives. Get a new confirmation from the airline.
Will the flight crew give medicine to my child?+
Do not assume the crew will administer medicine. The service is not medical care. If the child cannot manage their own medication, ask Volaris if an adult companion is required.
Can a parent go to the gate with the child?+
This is decided by the airline, airport, and local security. Ask at the check-in counter.
Do I always need a consent letter for this service?+
It depends on citizenship, custody, departure, transit, and destination. The airline's form is not a substitute for government-required travel documents.
What is the first thing to verify for a Volaris unaccompanied minor booking?+
First, verify the child's age. The service is mandatory for ages 5-12, optional for 13-17, and children 2-4 have a special family rule.
What records should I keep for this service?+
Keep the booking confirmation, the ticket receipt, and the written confirmation from Volaris that the service is added.
What route details can affect this service?+
The CBX cross-border service has separate rules. Children under 12 cannot use it, and teens 13-17 need a separate CBX service.
When should I recheck the Volaris policy?+
Recheck the policy after any flight changes and again a day or two before travel. Only the operating airline's current rules matter on the day of travel.
Continue Your Planning
Editorial and Verification Note
Volaris controls flight acceptance and policies. Parents are responsible for all travel documents. The primary source link is provided in the section above.
Editorial Note: Updated April 30, 2025. AI assisted in the research and drafting of this guide. We encourage you to verify all details with Volaris directly. We are not affiliated with Volaris.